GARDEN OF SUN HOTEL
GUEST SATISFACTION POLICY
“Every criticism is a gift for us.”
In line with its mission, Garden Of Sun Hotel aims to maximize unconditional guest satisfaction with its innovative and entrepreneurial approach.
Garden Of Sun Hotel looks at its business through the eyes of its guests every day to ensure guest satisfaction. With its innovative, creative, and solution-oriented approach, it utilizes continuous measurement and improvement mechanisms.
Based on ISO standards, the hotel employs a management and operating system that embraces a service approach focused on the satisfaction of its guests and employees, with a Quality Management System established.
In this regard, we implement our complaints, satisfaction, and suggestions as follows:
• listening,
• seeing things from our guests’ perspective,
• researching,
• generating fast and effective solutions,
• improving,
• measuring productivity,
• providing feedback to guests,
• transforming guest complaints into satisfaction.
The implementation stages of our complaint management policy. Every criticism from our guests is a gift to us at Garden of Sun Hotel. Because you are special to us.